Terms and
conditions.

Fleck AI Ltd ("FleckUP", "we", "us") operates an online marketplace that connects customers in London with independent professionals offering at-home services including home services, beauty & wellness and pet care. Categories marked "coming soon" — such as meals, cakes and catering — are not yet bookable and are shown for information only.

FleckUP is not the provider of the services listed on the platform. The professionals you book are self-employed and enter into a direct contract with you for the service performed.

One account gives you access to both sides of the marketplace: you can book services as a customer and, subject to the professional terms in section 6, offer services as a professional.

By creating an account, making a booking, or otherwise using the FleckUP platform, you agree to be bound by these terms and by our Privacy Policy.

If you do not agree with any part of these terms, please do not use the platform.

You must be at least 18 years old and legally able to enter into a contract to create a FleckUP account. You are responsible for keeping your login details secure and for all activity carried out under your account.

You agree to provide accurate, current information and to update it when it changes. We may suspend or close accounts that contain false or misleading information.

When you confirm a booking, you are placing an order for a service to be performed at your address at the time you selected. Prices are shown at checkout and include VAT where applicable.

The professional may need to contact you to clarify the address, access instructions, or the scope of the service. Please respond promptly so your booking can go ahead as planned.

Payment is taken at the time of booking through our payment provider, Stripe. FleckUP collects the amount on behalf of the professional and releases the professional's share after the service is completed.

If the service cannot be delivered for a reason attributable to FleckUP or the professional, you will be refunded in full to the original payment method.

Professionals: offering services on FleckUP requires an active paid membership (monthly or annual, at the price shown when you subscribe) and, where applicable, a one-off £5 activation deposit. Memberships renew automatically until cancelled and can be cancelled at any time; access continues until the end of the paid period. Fees already paid are non-refundable except where required by law.

Before offering services, professionals must complete identity verification through our verification partner, Didit (government-issued ID and a selfie check), verify their phone number, and provide accurate personal and payout details. Your identity is verified once at account level and reused across your services.

Every service you offer is reviewed and approved separately. Depending on the service, we may ask for certificates, insurance or right-to-work evidence. Documents you upload once can be reused across services where relevant. Some uploads may be read by automated tools to pre-fill details, but approval decisions are made by a person.

Approval to offer one service does not entitle you to offer another. We may suspend or reject a service — or your professional account — if information is inaccurate, documents expire, or safety standards are not met.

Professionals act as independent self-employed businesses. Tax information you provide (for example a UTR number) is self-declared; you are responsible for your own tax and HMRC obligations.

You may cancel or reschedule a booking free of charge up to 24 hours before the scheduled start time. Cancellations made with less than 24 hours' notice are non-refundable, as the professional has already reserved that time for you.

If the professional needs to cancel, we will offer you a replacement at the same price where possible, or a full refund.

FleckUP professionals are welcomed guests in your home. You agree to provide a safe working environment and to treat them with respect.

We operate a zero-tolerance policy for discrimination, harassment or abuse. Serious breaches may result in the immediate closure of your account.

FleckUP acts as an intermediary between customers and professionals. We are not responsible for the acts or omissions of independent professionals, but we will help mediate any dispute in good faith.

Nothing in these terms limits our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.

We may update these terms from time to time. When we do, we will post the updated version on this page and update the "Last updated" date. Continued use of the platform after changes take effect means you accept the new terms.

Questions about these terms? Email us at info@fleckup.com and we'll be happy to help.