Professional terms

1. Who these terms apply to

These professional terms apply to every person who offers services through FleckUP, operated by Fleck AI Ltd. They sit alongside our general terms and conditions and privacy policy.

You provide services as a self-employed professional. FleckUP introduces you to customers and handles booking and payment; the service contract is between you and the customer.

2. Accurate information

You confirm that everything you tell FleckUP — your identity, contact details, address, services, pricing, qualifications and insurance — is true and kept up to date.

Documents you upload must be your own, unaltered and currently valid. Submitting false or edited documents will result in your account being closed.

3. Identity and verification

You agree to complete identity verification with our verification partner, including a photo ID check and a selfie liveness check, before you can be approved for bookings.

Some services require extra checks such as qualifications, licences or a DBS certificate. FleckUP reviews these manually and may ask for more evidence or refuse approval.

4. Safety declarations

You will carry out every service lawfully, safely and with reasonable skill and care, using safe equipment and products and following the manufacturer's instructions.

You will not work while unfit through illness, alcohol or drugs, will respect the customer's home and privacy, and will never bring an unauthorised person to a booking.

You will report any accident, injury, damage or safeguarding concern to FleckUP as soon as possible.

5. Insurance and compliance

Where insurance is required for a service category, you must hold valid cover for that work and give us the certificate on request. FleckUP does not insure you or your work.

You are responsible for your own tax, National Insurance and any licences or registrations your work requires.

6. Bookings and conduct

Only accept bookings you can genuinely attend. Arrive on time, communicate through FleckUP, and give as much notice as possible if something changes.

Taking payment or work off-platform for customers introduced by FleckUP, or asking customers to cancel and rebook privately, is not allowed.

Repeated late cancellations, no-shows or poor ratings may lead to reduced visibility, suspension or removal.

7. Payments and payouts

Customers pay through FleckUP. Your share is released to your connected payout account after the service is completed, less the FleckUP service fee shown in your dashboard.

You must complete payout onboarding with our payment provider, including their identity and bank checks, before funds can be released.

8. Customer data

Use customer details only to deliver the booking. Do not store, share, market to, or sell customer information.

9. Changes to these terms

We may publish a new version of these terms. When we do, you will be asked to accept the new version in your verification centre before taking further bookings. We record the version, date and time of each acceptance.

10. Contact

Questions about these terms? Email support@fleckup.com and our team will help.